FAQs

Welcome to Justuniq’s FAQ section! We’ve answered the most common questions to make your shopping experience smooth and hassle-free.

1. What is Justuniq?

Justuniq is an online multi-product e-commerce store offering a wide range of trendy, affordable, and high-quality products across various categories — from fashion and electronics to home essentials and lifestyle accessories.

2. Do you deliver all over India?

Yes! We deliver our products across India using trusted and reliable courier partners.

3. How long does delivery take?

  • Delivery usually takes 3 to 7 working days, depending on your location and product availability.

  • You’ll receive a tracking ID once your order is shipped so you can track it in real-time.

4. How can I track my order?

After your order is dispatched, we’ll share a tracking ID and link via email/SMS.
You can also contact us at support@justuniq.in for tracking assistance.

5. What are the payment options?

We accept:

  • UPI / Net Banking

  • Debit & Credit Cards

  • Wallet Payments

  • Cash on Delivery (COD) (available on select products and locations)

6. Do you offer Cash on Delivery (COD)?

Yes, COD is available on most products.
However, for some high-value orders or remote locations, COD charges may apply.

7. What is your return policy?

  • We offer a 5-day return policy for eligible products.

  • To initiate a return, contact us at support@justuniq.in within 5 days of delivery.

  • For more details, check our [Return & Refund Policy].

8. Are shipping charges applicable?

  • Prepaid Orders: Usually free shipping across India unless specified otherwise.

  • COD Orders: A small COD handling fee may apply depending on the order value.

9. I received a damaged or wrong product. What should I do?

  • If your order arrives damaged, defective, or incorrect, contact us within 24 hours of delivery.

  • Send your order ID and product images/videos to support@justuniq.in.

  • We’ll arrange a replacement or full refund as per your choice.

10. How can I contact Justuniq?

You can reach us easily:

📧 Email: support@justuniq.in
📞 Phone: +91 96011 10659
🏢 Address: Plot No. 47, Desainagar, 364004, Bhavnagar, Gujarat, India